Refund Policy

• Crystals Certification Program: 7-day money-back guarantee. Email us within 7 days of buying and we refund you in full.
• Self-paced courses: final sale. They are digital and open the moment you pay, so we don’t refund them once bought (more on the exceptions below).
• MonetizeU Premium: cancel any time. You keep Premium until the end of the period you already paid for. We don’t refund part of a period.
• Charged twice, or charged by mistake: tell us and we’ll put it right.

If the Crystals program isn’t for you, email support@monetizeuai.com within 7 days of your purchase and we’ll refund the full amount you paid.

When the refund goes through, your access to the program ends and any certificate you earned from it is withdrawn. This happens automatically.

Our self-paced courses (the $27 courses and the larger programs) are digital products that unlock straight away, so every purchase is final once it is made. Please read the course page before you buy: it lists the lessons, and whether the course has an exam and certificate yet.

We will still help you if:

• you were charged twice for the same course, or charged an amount you didn’t agree to;
• you paid and, because of a fault on our side, can’t open the course; or
• the law where you live gives you a right to a refund.

Email support@monetizeuai.com with the details and we’ll look into it.

Premium renews automatically each month or each year, depending on the plan you chose. You can cancel at any time with the Manage subscription button on your dashboard, which opens the billing page run by our payment processor, Stripe.

• Cancelling stops the next charge. You keep Premium until the end of the period you already paid for.
• We don’t refund the unused part of a period, and we don’t refund renewals that have already gone through.
• If you were charged for a renewal after you cancelled, or charged twice, email support@monetizeuai.com right away and we’ll look at it.

1. Email support@monetizeuai.com from the address on your account (or tell us which address you used), and say what you bought.
2. We reply to confirm. If you are eligible, we refund the full amount to the card you paid with.
3. Your bank decides how long the money takes to show up. It is usually a few business days, and sometimes longer.

A refunded purchase ends the access it paid for: the course or program locks, your progress is kept in case you buy again, and a certificate that came from it is withdrawn and will no longer verify on our certificate check page. Premium ends when a Premium payment is refunded in full.

Please email us first. We would much rather sort it out directly, and it is quicker for you. If a payment is disputed, we switch off the access it paid for while the dispute is open.

If the dispute is decided in your favour, the access returns for courses and the Crystals program. Premium does not restart by itself, so you would subscribe again.

Prices are in US dollars and you pay by card through Stripe. We don’t add sales tax or VAT at checkout. Depending on where you live, you may be responsible for any taxes or duties that apply to your purchase. See our Terms of Service for the rest of the rules on paid products.

Refund questions: support@monetizeuai.com. Anything else: our contact page.